Descrição
Instant Knowledge Base is an all-in-one WordPress plugin to create and manage an AI-powered knowledge base, wiki, internal documentation, or FAQ support center in just a few clicks. It’s designed for businesses, SaaS platforms, service providers, product developers, and anyone who needs to provide instant answers to customers, team members, or users.
✅ From structured articles to live AJAX search, feedback voting, and mobile responsiveness — this plugin brings everything you need to build a modern self-service support system.
Create and manage your documentation, FAQs, and help center — all within WordPress. Instant Knowledge Base empowers you to reduce support tickets, enhance customer satisfaction, and scale your support operations — even while you sleep.
✅ Fast, Flexible, and Fully Integrated
Built to work with any WordPress theme, Instant Knowledge Base offers a seamless experience for both administrators and users. Whether you’re supporting customers or onboarding team members, your knowledge base is just a click away.
LIVE DEMO:
🚀 Core Features
✔ Modern, Responsive Layout – Sleek, mobile-friendly design that adapts perfectly to any device.
✔ Custom Post Type for Articles – Easily create and manage structured knowledge base content.
✔ Help Topic (Category) Organization – Group articles into logical topics for intuitive navigation.
✔ Real-Time AJAX Search & Filters – Instant, dynamic results without page reloads.
✔ Shortcode Support ([instant_knowledgebase]) – Seamlessly embed your full knowledge base anywhere on your site.
✔ Pre-Built Layouts – Professionally designed templates that integrate smoothly with your theme.
✔ User Role Access Control – Limit visibility to logged-in users or specific roles with flexible settings.
✔ Global & Per-Article Access Settings – Set access permissions globally, or override them at the article level.
✔ Customizable Settings Panel – Tailor layout, behavior, and access controls to fit your needs.
✔ Most Viewed Articles – Automatically feature your most-read content to guide users.
✔ Related Articles Section – Encourage deeper engagement with relevant content suggestions.
✔ Like/Dislike Feedback System – Collect user sentiment to gauge article helpfulness.
✔ Custom Icons for Help Topics – Add icons to topics for better visual organization.
✔ Mobile-Optimized Experience – Flawless performance and readability on all screen sizes.
👨💻 Help Center & Support
Need help setting up? Want to explore features or request support?
📸 Screenshots
- Knowledge Base Home – Search bar and categories layout
- Single Article View – With feedback buttons and related content
- Help Topic – Help Topic View
- Responsive – Different Screens Responsiveness
💙 Love Instant Knowledgebase?
If this plugin saves you time or improves your support process, show your support:
Ecrãs
Instalação
You can install the Instant Knowledgebase plugin in three ways:
🔌 Automatic Installation (Recommended):
- Go to your WordPress dashboard.
- Navigate to Plugins > Add New.
- Search for “Instant Knowledge base”.
- Click Install Now, then click Activate.
💻 Manual Installation via FTP:
- Download the plugin ZIP from the WordPress.org plugin page or here.
- Unzip the file.
- Upload the folder
instant-knowledgebaseto the/wp-content/plugins/directory using FTP or your hosting file manager. - Go to Plugins > Installed Plugins and click Activate.
🧩 Upload via WordPress Admin:
- Download the ZIP file.
- Go to Plugins > Add New > Upload Plugin.
- Choose the downloaded ZIP file, click Install Now, and then click Activate.
Once activated:
– Navigate to Knowledge Base > Settings to configure options.
– Create a page and insert the shortcode [instant_knowledgebase] to display the knowledge base on your site.
Perguntas frequentes
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How do I display the knowledge base on my site?
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Use the [instant_knowledgebase] shortcode on any WordPress page or post to display the knowledge base.
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Can I restrict access to certain users?
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Yes. You can enable user-role restrictions from Settings > Knowledge Base to control who can view articles.
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Is this plugin mobile-friendly?
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Yes, it is fully responsive and optimized for smartphones and tablets.
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Can I customize the look and feel?
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Absolutely. You can apply custom CSS or override the plugin’s templates to match your site’s branding.
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Does it include article analytics?
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Yes. Built-in view counters and a like/dislike feedback system help track user engagement.
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Can I import or export articles?
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Yes. The plugin includes import/export functionality for easy backup and transfer of knowledge base content.
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Can I change the terms “Articles” and “Categories”?
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Yes. You can rename “Articles” to “Knowledge Base” and “Categories” to “Help Topics” in the settings.
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How do I organize articles?
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Articles can be grouped using help topics (formerly categories) for better organization and navigation.
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Can I control access per article?
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Yes. You can set access permissions globally or override them on a per-article basis.
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What happens when I uninstall the plugin?
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The plugin provides options to retain or remove data, giving you more control during uninstallation.
Avaliações
Este plugin não tem avaliações.
Contribuidores e programadores
“Instant Knowledge Base – Create AI Supported Knowledge Base, Documentation, Wiki, and Help Center” é software de código aberto. As seguintes pessoas contribuíram para este plugin:
Contribuidores
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Consulte o código, consulte o repositório SVN, ou subscreva o registo de alterações por RSS.
Registo de alterações
1.0.2
– 2025-05-24
✨ Feature: Added option to restrict knowledge base access to logged-in users. This can be set globally, with the option to override on individual articles.
✨ Feature: Introduced import/export functionality for easier data management.
✨ Feature: Added more user control during uninstallation.
🔧 Tweak: Renamed Articles to Knowledge Base.
🔧 Tweak: Renamed Categories to Help Topics.
🔧 Tweak: Improved UI/UX for a smoother user experience.
🛠 Fix: Minor bug fixes and performance enhancements.
1.0.1
🔍 Improvement: Enhanced relevance of search results.
🎨 Fix: Corrected search result alignment to better match theme settings.
1.0.0
🚀 Initial Release
📚 Custom post type for Knowledge Base Articles
📚 Category-based organization
📚 AJAX-powered search and filters
📚 Shortcode support
📚 User role-based access restrictions
📚 Related Articles and Most Viewed sections
📚 Like/Dislike feedback system
📚 Fully responsive design
📚 Support for custom templates and CSS overrides