Live Chat – Live support by onWebChat

Perguntas frequentes

Do I need to pay for using onWebChat?

We offer a forever Free plan. No payment is required to sign up. When you sign up, you get for free the Premium Plan for 1 month. After the 1-month trial period, if you don’t want to process a payment, the system will automatically downgrade your live chat account to the Free Plan.
Please visit our pricing page for more info.

Do I have to install any extra software?

No, you only need to install this plugin and sign up for onWebChat livechat service.

How can I change the appearance of the live chat widget on my page?

You can change/modify all your widget settings from your onWebChat Operator Console.

Can I translate any text on the live chat widget?

Yes, all texts are translatable and you can set your own language and texts according to your preferences.

Can I initiate a chat before the visitor does?

Yes, simply click on a visitor from the visitors’ list.

Can I hide live chat widget when I am offline?

Yes, in order to do that, you just need to unmark “use offline form” located on your live chat Operator Console. The live chat widget will be hidden when all operators are offline or have select “invisible” status. If you select to use offline form, the offline form will be shown.

Is there a white-label option?

Yes, on Premium Plan you can hide onWebChat logo from your chat window.

Can I track visitors to my website?

Yes, you can see your visitors live with visitor monitoring. You can see their status, country, operating system, page, time on your website and more. When you chat with a visitor you can also see all pages he has visited.

Can I transfer the chat to another operator?

Yes, you can transfer the chat to another connected operator. The chat should be active and the visitor on your website.

Can I invite visitors to chat?

Yes, you can use two types of greetings to engage visitors on your website: Triggers – Automated messages that triggers when certain conditions are met and manual – operator clicks on a visitor on visitors list to chat with him.

How safe is our data?

We take data security very seriously. All communication between you and your webvisitors are encrypted on an SSL (Secure Socket Layer). This ensures that all chat messages remain private and integral.

In which languages is onWebChat available?

At the moment onWebChat Operator Console is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish. Of course, you can set live chat widget texts in any language you want.

I’m not able to connect to my live chat account using email/password. Why?

There are cases where outbound connections are blocked (for example, by a firewall). In this case, you can connect to our service by copying/pasting your onWebChat Chat ID from the Operator Console into the plugin form.