Voxfor Secure Live Chat and AI Support

Descrição

Voxfor Secure Live Chat and AI Support is a complete live chat solution designed specifically for WordPress websites. It provides real-time communication between website visitors and administrators with a focus on performance, security, and user experience.

Works Out of the Box: The chat widget automatically appears on your site after activation – no shortcodes or widgets required. Simply activate the plugin, set your status to “Online” in the admin panel, and start receiving chats immediately.

Professional Features: Get enterprise-level functionality including real-time messaging, visitor tracking, advanced analytics, user management, chat history, and AI automation – all integrated seamlessly into your WordPress dashboard.

External Services: This plugin may connect to optional external services (Anthropic AI API, IP geolocation) to provide enhanced features. All external services are optional, clearly documented, and can be disabled. See the “External Services” section below for complete details.

Resources

• Explore Voxfor Live Chat Plugin
• Setup & Configuration Guide
• Complete WordPress Setup Tutorial

Key Features

• Real-time Messaging – Instant communication using AJAX polling
• Advanced Analytics – Comprehensive reporting and visitor tracking
• AI Bot Integration – Automated responses with Claude Sonnet 4
• Mobile Optimized – Mobile-first responsive design
• Security Focused – CSRF protection, input sanitization, and rate limiting
• Multi-language Support – Translation ready with proper internationalization
• File Sharing – Secure file upload and sharing capabilities
• Admin Dashboard – Comprehensive management interface

Technical Features

• WordPress coding standards compliant
• Object-oriented architecture
• Proper database schema with caching
• Security-first development approach
• Performance optimized with caching strategies
• REST API integration
• AJAX polling

Use Cases

• Customer support for e-commerce sites
• Lead generation and sales assistance
• Technical support and troubleshooting
• General visitor engagement
• Automated responses and FAQ handling

External Services

This plugin connects to external services to provide enhanced functionality. Below is a complete disclosure of all external services used:

Anthropic AI API (Optional)

What it’s used for: AI-powered automated chat responses and intelligent conversation handling.

When data is sent: Only when AI features are enabled and an API key is provided. Data is sent when:
– Visitors send messages and AI auto-response is enabled
– Administrators refresh the AI model list
– AI agent processes chat conversations

What data is sent:
– Chat messages and conversation context
– System prompts and AI configuration settings
– API authentication key (stored locally, transmitted securely)
– No personal visitor information beyond the chat content

Service provider: Anthropic, Inc.
– Terms of Service Consumer
– Terms of Service Commercial
– Privacy Policy
– API Documentation

IP Geolocation Service (Optional)

What it’s used for: Visitor location tracking for analytics and geographic chat distribution reports.

When data is sent: Only when visitor tracking is enabled. Data is sent when:
– New visitors access your website
– Analytics reports are generated

What data is sent:
– Visitor IP addresses (anonymized after processing)
– No personal information or browsing data

Service provider: IP-API.com
– Service Website
– Terms and Policies
– Privacy Policy
– Data retention: Results are cached locally for 24 hours to minimize requests

Data Protection Notes

• All external service communications use HTTPS encryption
• API keys and sensitive data are stored securely in your WordPress database
• You can disable any external service integrations at any time
• No data is sent to external services without your explicit configuration
• The plugin works fully offline – external services are optional enhancements

Quick Start Guide

Get started in 3 simple steps:

1. Activate the Plugin – The chat widget automatically appears on your site
2. Go Online – Navigate to ‘Voxfor Chat’ → ‘Live Chat’ and set status to “Online”
3. Start Chatting – You’ll receive notifications when visitors start conversations

Optional Setup:
* Customize appearance: ‘Voxfor Chat’ → ‘Settings’
* Enable AI automation: ‘Voxfor Chat’ → ‘AI Agent’ (requires Anthropic API key)
* View analytics: ‘Voxfor Chat’ → ‘Analytics’
* Manage chat history: ‘Voxfor Chat’ → ‘Chat History’

Developer Notes

This plugin follows WordPress coding standards and best practices:

• All user inputs are properly sanitized and validated
• Database queries use prepared statements
• Proper nonce verification for all forms
• Comprehensive error handling and logging
• Performance optimized with strategic caching
• Internationalization ready

For developers looking to extend the plugin, hooks and filters are available throughout the codebase.