Mesora – Live Chat & Multi-Channel Support

Descrição

Mesora is an open-source live chat plugin by MilMit for fast website visitor and pre-sales conversations.

Website: https://milmit.net
Source code: https://github.com/milmit/mesora-wordpress-live-chat

Mesora keeps the website chat experience inside WordPress while optionally mirroring conversations to messaging providers so an operator can answer from a phone or desktop messenger.

Main features

• Modern responsive live-chat widget.
• Telegram two-way messaging with Forum Topics where available.
• Bale two-way bot integration.
• Eitaa integration using the configured Eitaa API endpoint.
• WhatsApp Business Cloud API operator bridge.
• Optional self-hosted Relay for servers that cannot reliably reach an external messaging API.
• WooCommerce product/order context when WooCommerce is installed.
• Dokan context when Dokan is installed.
• WPML/Polylang-ready frontend strings.
• Voice notes, images and file attachments with an 8 MB application limit.
• Secure signed attachment URLs and private attachment storage.
• Quick replies and internal notes.
• Visitor blocking and visitor IP display for administrators/operators.
• WordPress personal-data exporter and eraser integration.
• Configurable retention and optional full data removal on uninstall.
• No telemetry sent to MilMit by default.

External services

Mesora itself can work as a local WordPress live chat without connecting a messaging provider. The following integrations are optional and only make external requests when the site administrator enables/configures them.

Telegram Bot API

When Telegram is enabled, Mesora sends chat messages and relevant conversation context to Telegram so operators can receive and reply to website conversations. Depending on configuration, this can include visitor name/contact data, page context, IP address shown in the operator card, message text, and secure media links.

Service: https://telegram.org/
Bot API: https://core.telegram.org/bots/api
Bot developer terms: https://telegram.org/tos/bot-developers
Privacy policy: https://telegram.org/privacy

Bale

When Bale is enabled, Mesora sends chat messages and relevant conversation context to the Bale bot API selected by the administrator.

Service: https://bale.ai/
Developer documentation: https://docs.bale.ai/

Administrators should review the current Bale terms/privacy information supplied by Bale before enabling this integration.

Eitaa

When Eitaa is enabled, Mesora sends chat data to the Eitaa API endpoint configured by the administrator. The default integration targets the EitaaYar API-compatible endpoint used by this plugin.

Service: https://eitaa.com/
API service used by the default integration: https://eitaayar.ir/

Administrators should review the current terms/privacy information supplied by the selected Eitaa API provider before enabling this integration.

WhatsApp Business Platform / Meta

When WhatsApp is enabled, Mesora sends messages and relevant conversation context to the WhatsApp Business Platform. Incoming WhatsApp webhook events are also processed to deliver operator replies back to the website chat.

Service: https://www.whatsapp.com/
Business legal resources: https://www.whatsapp.com/legal/
Meta Terms for WhatsApp Business: https://www.whatsapp.com/legal/meta-terms-whatsapp-business
WhatsApp Business Solution Terms: https://www.whatsapp.com/legal/business-solution-terms

Self-hosted Relay

Relay is optional. It is not a MilMit-hosted tracking service. Mesora generates a small relay package that the site owner installs on a server they control. When enabled, the Relay forwards configured Telegram/WhatsApp traffic between WordPress and the relevant provider. The site owner is responsible for the Relay server, its privacy/security configuration, retention, and applicable provider terms.

Mesora does not transmit chat telemetry to milmit.net by default.

Privacy

Mesora can store personal data needed for live chat, including:

• Message content and timestamps.
• Optional visitor name, phone number and email.
• IP address and a privacy-preserving IP fingerprint.
• Browser user agent.
• Landing page, referrer and optional UTM campaign values.
• Conversation status and page context.
• Uploaded files and voice notes.

This information is stored on the WordPress site. If an optional external messaging integration or Relay is enabled, relevant chat/contact/context information may be sent to the configured service as described above.

Mesora registers suggested privacy-policy text through WordPress, and integrates with the WordPress personal-data exporter and eraser for visitors that can be matched by email/account.

Mesora does not send analytics or telemetry to MilMit by default.